FAQ

To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

POA Office: 765-739-6804

Property Manager: Elite HOA Management Inc.

317-534-0200 ext. 5

You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.

If you have a leak:

  1. You should turn your water off. Make sure you have your shut off valve in the off position.
  2. Locate the leak and contact a licensed plumber.
  3. Once the leak is fixed turn your shut off valve back on.
  4. If the Van Bibber Lake Conservancy District is called out to shut your water off, you will be charged a $100.00 shut off fee if scheduled, or a $150.00 shut off fee if it is an emergency along with a $25.00 inspection fee. You must pass the inspection before your water can be turned back on.

If a sewer backup occurs:

  1. If you have a drain or toilet backed up in your home, check the other drians to verify if it's your entire house or just one fixture.
  2. If you have a cleanout located on your property, check it.  Is it overflowing outside the house? if it's empty, then there's a good chance that the problem is isolated to your pipes and you need to contact a plumber - not the conservancy.
  3. Some homes have ejector pumps, which pumps sewage up to the main line. If you have one, verify it is working properly.
  4. If no ejector pump, or it's not working properly, do not run any water down the drains or flush the toilet.
  5. Call Van Bibber Lake Conservancy District to fill out a service request. Note: calling the conservancy for a problem that is isolated to your pipes or a particular drain (not the conservancy district) will result in an emergency callout fee of $55.00 being added to your bill

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

A repair could have been completed recently allowing air to enter the line, causing the milky look.

All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.